Reduced/eliminated bureaucracy
- 0% paperwork for both citizens and municipality;
- online complaints management easy to use by both citizens and municipality’s staff;
- no more delays, data loss, communication bottlenecks.
Bureaucracy is one of the top challenges the public administration has to overcome.
SmartCity App is a tool to make the leap from complicated processes based on paperwork to a unified system where everything is gathered in one place.
Online complaints management
- the online Web Backoffice allows you to manage users, incidents, information, and events and share them easily;
- citizens can add complaints directly from the Mobile App (with pictures and precise localization);
- supply contact details for citizens for all the public departments.
Solving a complaint in an old-school manner usually takes multiple steps and involves a complicated process. The citizens have to wait a long period of time until the problem is solved - and this impacts negatively their perception of the public services.
SmartCity is the answer that both citizens and administration's staff need for their challenges.
Safe and efficient interactions
- citizens can add complaints directly from the Mobile App (with pictures and precise localization);
- municipality's departments are notified instantly via email every time a new complaint is added;
- push notifications, new announcements, or alerts are available for both parties.
Keeping the distance and solving things remotely became the key-prerequisite for continuous public services in any social and economical context.
Citizens are expecting undisrupted and more flexible and safe services. And these kind of services are possible only by using a dynamic and user-oriented digital solution: Smart City App
Real-time connectivity
- online interactions make possible solving problems faster and more efficiently;
- real-time feedback from citizens allows the municipality to optimize efforts based on valuable insights;
- an easier way to keep citizens informed and engaged (e.g., useful tool for promoting a public on the mobile app).
Time is everything. And timing is a must-have for every activity - including the service provided by the local administration staff. Now, maybe more than ever, citizens are expecting digital services able to provide real-time connectivity.
SmartCity App is a tech solution with a human touch that is able to bring citizens and municipality's staff on the same page at the right time.
Modern and reliable public services
- fast and transparent communication;
- integrated and multi-platform digital system for managing complaints and communication;
- high-level user experience provided through intuitive and dynamic features.
The long queues for filing a complaint, the crowded halls of citizens in the city halls offices, the long deadlines for waiting for an answer - these must become part of history for any civilized city.
Digitized public services are the natural results of our evolution in a tech environment. SmartCity is your next step in providing modern and reliable services for your town, for your citizens.
